Terms of service

Applicable to business customers within the meaning of Section 14 of the German Civil Code (BGB)

1. Scope

These terms apply exclusively to all orders placed by business clients through our online shop at www.decofunplay.com. A business client (entrepreneur) is defined as any natural or legal person or partnership acting in a commercial or professional capacity when entering into a legal transaction.

If you use your own terms and conditions, they will not apply unless we have expressly agreed to them in writing. For data processing, refer to our Privacy Policy at https://decofunplay.com/de/policies/privacy-policy

2. Definitions

Business Client: Any entrepreneur as defined above.

Contract: Binding agreement formed upon order confirmation.

Defect: A material or functional issue that deviates from the agreed product condition.

Delivery Risk: Transfers upon handover to carrier.

Credit Note: A document issued to offset future purchases or refund amounts.

3. Contract Formation

By placing products in our online shop, we make a binding offer to sell those items. You can add products to your cart and make changes before submitting your order. The contract is formed when you click the order button and accept our offer. You’ll receive an email confirmation immediately after placing your order. We will promptly confirm receipt of your order placed through our online shop by email. For payments, the contract concludes upon transaction initiation (e.g., for bank transfer, upon confirmation).

4. Contract Language and Storage

Contracts are concluded in German (the German version binding if multilingual). We store the contract text and send you the order details and these terms in text form via email. You can access past orders in your account.

5. Delivery Conditions

We deliver exclusively via DPD within Germany and Austria. Self-collection and delivery to packing stations are not available. Shipping costs may apply and are clearly stated in each order. Orders over €600 are shipped free of charge. For international shipping, the cost is ex-warehouse. We reserve the right for partial deliveries if beneficial. Risk transfers to you upon handover to carrier. Please confirm that the delivery address is accurate, incorrect addresses may incur costs. If any items are missing from your delivery, contact us within 7 days of receipt. We will investigate and send the missing items immediately.

6. Shipping

All prices are listed in euros and include applicable taxes. We ship all orders via DPD, with standard delivery typically taking between 2 to 5 business days. If delivery exceeds 5 business days, please contact us at sales@decofunplay.com. Please note that the minimum order value is €600, for orders below this amount cannot be processed. Exceptions may be discussed upon agreement. Depending on the volume of the order, items may be shipped as pallets or parcels. Tracking information will be provided via email upon shipment. Please note that our services are currently available exclusively to B2B clients.

7. Payment

All prices are listed in euros and include applicable taxes. For orders below €1,000, prepayment is required before processing and shipment. For orders of €1,000 or more, we offer Net 30 Days payment terms, provided the customer passes our credit control assessment. Payment options include bank transfer and invoice, and shipping will only proceed once payment is received or credit terms are approved. The specific payment terms applicable to each invoice will be communicated during the ordering process. All payments must be made within the timeframe stated on the invoice. In the event of late payment, interest will be charged at a rate of 8% above the base rate.

8. Retention of Title

We retain ownership of the goods until all claims from the ongoing business relationship have been settled. You may resell the goods in the ordinary course of business, but any claims arising from resale are assigned to us in advance up to the invoice amount. You may collect these claims unless you default on payment, in which case we reserve the right to collect them ourselves. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Cancellation and Withdrawal

Orders are legally binding and cannot be cancelled once placed, except within 24 hours after placement upon request via sales@decofunplay.com. There is no statutory right of withdrawal for B2B transactions. No voluntary return policy is offered beyond this 24-hour period. Customers are responsible for return shipping costs; no prepaid return label is provided.

10. Warranty and Defects

The delivered goods are subject to a statutory warranty for a period of 12 months. Obvious defects must be reported within 7 days of receipt. Hidden defects should be reported immediately upon discovery in accordance with Section 377 of the German Commercial Code (HGB). Please include your order number, a description of the issue, and supporting documentation (e.g. photos or videos). This helps us pursue claims with the carrier but does not affect your warranty rights.

11. Returns and Claims

Returns are only accepted if authorized in advance by our customer service. Returned items must be in original packaging, unused, and in resalable condition. Items returned without prior authorization will not be accepted. For returns, please contact sales@decofunplay.com Return shipping costs are borne by the customer unless otherwise agreed.

Return Address

Friedrich Zufall GmbH & Co. KG

c/o DecoFunPlay GmbH

Wagenstieg 12

37077 Göttingen

Germany

12. Price Errors

In the event of an evident pricing error on our website, we reserve the right to cancel the order, even after confirmation. If you have already made a payment, we will promptly refund the amount paid.

13. Liability

We are fully liable for damages caused by us, our legal representatives, or agents in cases of:

·        Injury to life, body, or health

·        Intentional or grossly negligent breaches

·        Guarantee promises, if agreed

·        Product liability under applicable law

For breaches of essential contractual obligations due to slight negligence, our liability is limited to foreseeable damages typical for such contracts. In all other cases, liability is excluded.

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in logistics. In such cases, we will notify you of the occurrence of the event and its expected duration.

14. Data Protection

We process personal data in accordance with the GDPR and applicable data protection laws. For details, please refer to our Privacy Policy: https://decofunplay.com/de/policies/privacy-policy

15. Intellectual Property

All content, trademarks, and product designs remain the intellectual property of DecoFunPlay GmbH and may not be reproduced or used without prior written consent. Violation may lead to claims.

16. Communication

Official communication regarding orders, complaints, or returns should be submitted via email to sales@decofunplay.com. All communications will be in German or English. We will respond within 2 business days.

17. OS platform for the settlement of out-of-court disputes

Pursuant to EU Regulation No. 524/2013, the EU Commission has provided an interactive online dispute resolution platform (ODR platform) for the out-of-court settlement of disputes arising from online legal transactions. The EU Commission's ODR platform can be found at this link: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en. We do not participate in but offer internal resolution.

18. Governing Law and Jurisdiction

The place of jurisdiction is Hamburg, Germany. The conclusion and performance of all contracts shall be governed by the laws of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

19. Severability

Should one or more provisions of these General Terms and Conditions be invalid, the invalid provisions shall be replaced by statutory rules. If hardship occurs, this shall result in the invalidity of the entire contract.